HighLevel Work from Home Jobs; Hiring Onboarding Specialist – Apply Now

Remote Onboarding Specialist Job Openings 2025!!!

HighLevel announced job vacancy for the post of Onboarding Specialist - Whatsapp. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	HighLevel
Required Qualifications	Graduate
Skills	Customer onboarding, IT support
Category	Dev-Product
Work Type	Remote

HighLevel is seeking a WhatsApp Onboarding Specialist to guide agency owners through the successful setup and integration of WhatsApp into their GoHighLevel accounts. You will own the onboarding experience, deliver exceptional technical support, conduct webinars, proactively reach out to agency owners whose onboarding failed, and collaborate with the support team to resolve onboarding challenges. Additionally, you will interface with Meta's support team to troubleshoot WhatsApp-related issues, including raising and managing support tickets on the Meta support portal.

Θ Positions: Onboarding Specialist - Whatsapp

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Graduate
• 2+ years of experience in customer onboarding, IT support, or a related role.
• Familiarity with WhatsApp Business APIs and integration workflows.
• Basic understanding of APIs, JSON structures, and how they apply to troubleshooting technical issues.
• Experience conducting webinars, training sessions, or similar customer-facing presentations.
• Ability to interface with external support teams (e.g., Meta) and manage support tickets effectively.
• Proficiency in using tools like CRM systems, project management software, and basic API-related tools.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Soft Skills:

• Strong interpersonal and relationship-building skills.
• Empathy and patience when working with customers of varying technical expertise.
• Proactive approach to identifying and solving customer challenges.
• Adaptability in a fast-paced, customer-driven environment.
• Attention to detail and a commitment to delivering exceptional service.

Responsibilities:

• Conduct Webinars: Host regular webinars for agency owners to explain the WhatsApp integration process, demonstrate best practices, and answer technical questions.
• Customer Onboarding: Manage and execute the onboarding process for new WhatsApp customers, ensuring they are set up for success.
• Technical Support: Provide exceptional IT support, troubleshooting and resolving technical issues related to WhatsApp integration, API configurations, and account setups during onboarding.
• Proactive Outreach: Leverage Pendo track events to identify agency owners whose onboarding attempts have failed and proactively reach out to offer guidance and assistance.
• Collaboration: Work closely with the support team to address customer issues promptly and escalate complex problems to QA or development teams when needed.
• Meta Team Coordination: Interface with Meta’s support team to raise and manage support tickets for WhatsApp-related issues, ensuring timely resolution of customer challenges.
• API and JSON Understanding: Use your basic knowledge of APIs and JSON structures to diagnose and troubleshoot technical problems effectively during onboarding.
• Documentation: Create and maintain detailed resources, including FAQs, step-by-step guides, and troubleshooting documents, to empower customers with self-service tools.
• Feedback Collection: Gather feedback from customers to identify recurring onboarding pain points and collaborate with the Product team to improve the onboarding experience.

 

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