JLL Recruitment Drive; Hiring Helpdesk Executive – Apply Now

Helpdesk Executive Job Openings in Noida 2025!!!

JLL announced job vacancy for the post of Helpdesk Executive. The place of posting will be at Noida. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	JLL
Required Qualifications	Graduate
Skills	Troubleshooting
Work Type	Onsite
Category	Support

Their people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for their clients. They are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join their team as they help shape a brighter way forward. 

Θ Positions: Helpdesk Executive

Θ Job Location: Noida

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: REQ410579

Required Skills & Qualifications:

• Graduate

Responsibilities:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling

 

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