NatWest Recruitment Drive; Hiring Operations Analyst – Apply Now

Customer Service & Operations Analyst Job Openings in Bangalore 2025!!!

NatWest announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	NatWest
Required Qualifications	Graduate
Category	Customer Service & Operations
Work Type	Onsite
Closing Date	08.04.2025

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Θ Positions: Customer Service & Operations Analyst

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-00252104

Required Skills & Qualifications:

• Graduate
• Experience of analysing and using performance data
• Comfortable working in uk shifts
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Job Description:

• If you’re looking out to start your career in the corporate world, then this could be just the opportunity you’re looking for
• They’re looking for graduates from 2020 or earlier batches to join them to make a positive impact to their customers and colleagues
• They’ll support your learning journey and provide relevant trainings to ensure you actively participate in initiatives to improve customer service, processes and procedures to deliver successful customer and business outcomes
• They thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with them

Responsibilities:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

 

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