Persona Work from Home Jobs; Hiring Client Support Associate – Apply Now

Remote Client Support Associate Job Openings 2025!!!

Persona announced job vacancy for the post of Client Support Associate. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Persona
Required Qualifications	Graduate
Skills	Communication & Technical/computer skills
Category	Support
Work Type	Remote

They are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.

Θ Positions: Client Support Associate

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4187756420

Required Skills & Qualifications:

• Less than one year of proven experience in customer support.
• Preferred experience in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with high attention to detail.
• Strong technical/computer skills, including the use of multi-screen systems.
• Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
• Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
• Passionate about customer service and eager to learn new software.
• Fully fluent in English
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Responsibilities:

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries through text, calls, tickets, and emails.
• Handle escalated customer support concerns effectively.
• Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
• Utilize a customer-focused, needs-based approach to educate and support clients as needed.
• Maintain a strong work ethic with a total commitment to customer satisfaction daily.

Perks & Benefits:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits
• Health insurance subsidy
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

 

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