Newrelic Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Bangalore 2025!!!

Newrelic announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Newrelic
Required Qualifications	Graduate
Skills	Docker and Kubernetes
Category	Support
Work Type	Onsite

This role is key to helping their customers love New Relic by troubleshooting technical customer issues with New Relic Infrastructure Products (Onhost Integrations,Infra Agent (& UI), K8 Cluster Explorer ). By clearing technical blockers, Technical Support Engineers help to ensure their products are performing to their designed specification, get their data into New Relic, and realize the value of their investment in their platform.

Θ Positions: Technical Support Engineer

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4495956008

Required Skills & Qualifications:

• Proved experience in Technical Support Engineering role
• Love delighting customers, even those who are having a tough day!
• Experience building, maintaining, and/or monitoring servers in an enterprise environment.
• A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
• Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes.
• Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious.

Bonus points if you have

• Experience in a DevOps environment, Software Engineering role.
• Experience with other IaaS platforms such as Azure, GCP, etc.
• AWS, GCP, Azure Cloud Certified or CKA certified.
• Experience in Network, System, Database Administration.
• Experience with New Relic products

Responsibilities:

• Collaborate across teams to assist in solving complex technical customer problems across our product suite
•  Strong analytical and technical troubleshooting skills
•  Impeccable customer service skills and display genuine empathy towards customers.
•  Work closely with our software engineering teams to resolve advanced customer issues.
•  Support New Relic customers by resolving various installation, configuration, and data exploration requests.
•  Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
•  Advance your skills through additional training and exposure to other features and capabilities of our Products.

 

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