Oracle Recruitment Drive; Hiring Support Analyst – Apply Now

Freshers Support Analyst Job Openings in Bangalore 2025!!!

Oracle announced job vacancy for the post of Support Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Oracle
Required Qualifications	Graduate
Skills	Customer Support, Excellent communication skills
Category	Support
Work Type	Onsite

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, they’re inspired to go beyond what’s been done before. It’s why they’re committed to expanding their inclusive workforce that promotes diverse insights and perspectives. They’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Θ Positions: Support Analyst

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 254931

Required Skills & Qualifications:

• Graduate
• Customer Support
• Excellent communication skills
• Positive Attitude
• Team Player
• Troubleshooting
• 1+ year of experience working for Customer support, handling minimum of 40+ calls per day
• Good experience in identifying customer needs and helping customers towards resolution
• Handled US/other international customers
• Maintain a positive attitude and calmly respond to customer complaints
• Proven ability to adapt and work in high stress environments, as per business need
• Must be willing to work in US rotational shifts
• Candidates must be willing to work from office all 5 days

Responsibilities:

Oracle Cerner is related to hire a Support Analyst. Handling incoming calls from customers promptly and professionally. Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively. Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference. Adhering to predefined communication scripts or guidelines while interacting with customers. Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence. Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service. Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, call handling time, post call work aux. Following company policies, procedures, and compliance regulations while performing job duties.

 

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