Seeking Alpha Work from Home Jobs; Hiring Customer Service Associate – Apply Now

Remote Customer Service Representative Job Openings 2025!!!

Seeking Alpha announced job vacancy for the post of Customer Service Representative. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Seeking Alpha
Required Qualifications	Graduate
Skills	Communication & CRM systems
Category	Marketing
Work Type	Remote

Seeking Alpha is the world's leading community of engaged investors. They’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, they’re also dedicated to creating a workplace where their team thrives. They’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference. Here, your growth matters. They prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

Θ Positions: Customer Service Representative

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage
• Knowledge of U.S. stock markets and terminology - an advantage

Job Description:

They are looking for a Customer Service Representative to join their Customer Service team. In this role, you will be responsible for answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home.

Responsibilities:

• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers

 

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