Revolut Work from Home Jobs; Backoffice Support Specialist – Apply Now

Remote Support Specialist (Backoffice) Job Openings 2025!!!

Revolut announced job vacancy for the post of Support Specialist (Backoffice). The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Revolut
Required Qualifications	Graduate
Skills	Communications
Category	Support
Work Type	Remote

Their Customer Support Team is the public face of the company and provides first-class front-line support to their millions of customers. They are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. They’re looking for customer support superstars to join their team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to their global customer base. They want fast acting problem solvers, not script readers.

Θ Positions: Support Specialist (Backoffice)

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Graduate
• 1–3 years of charge-back experience in a customer support, payment operations, or financial services environment
• Strong understanding of standard investigation and RCA procedures
• Clear and concise written and verbal communication skills
• High attention to detail and ability to manage sensitive, complex issues with accuracy

Nice to have:

• Experience working in FinCrime, risk, or compliance
• Familiarity with payments operations, transaction monitoring, or fraud prevention processes

Responsibilities:

• Applying standard procedures to investigate and resolve customer issues with accuracy and care
• Handling basic FAQs and troubleshooting support independently, seeking guidance only on complex cases
• Delivering high-quality, efficient support on frequent and less complex requests
• Gathering relevant information in a structured way to conduct investigations
• Conducting root cause analysis (RCA) using set methodologies to ensure accurate outcomes
• Meeting service level agreements (SLAs) with quality and consistency
• Supporting core product functionality and helping customers with basic product-related queries
• Communicating clearly and simply to ensure a great customer experience

 

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