Rocket Health Work from Home Jobs; Hiring Associate – Apply Now

Remote Customer Success and Ops Associate Job Openings 2025!!!

Rocket Health announced job vacancy for the post of Customer Success and Ops Associate. The place of posting will be at Remote / Hybrid (Bangalore - preferred). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Rocket Health
Required Qualifications	Graduate
Skills	Communications & MS Office Applications
Category	Support
Work Type	Remote / Hybrid

Hi, they are Abhineet and Dr. Ritika — a brother-sister co-founder duo. They grew up in their family hospital. Abhineet previously built a pharmaceutical company and Ritika is a doctor who decided to build a patient-centric healthcare system. Their team and advisors comprise entrepreneurial leaders from On Deck, Fortis Healthcare, NIMHANS, Amazon, American Airlines, Apple, IIIT H, Georgetown University. Together, they are building modern healthcare for India — healthcare that is patient-centric, healthcare that comes without stigma and judgements, healthcare with a heart and soul

Θ Positions: Customer Success and Ops Associate

Θ Job Location: Remote / Hybrid (Bangalore - preferred)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Graduate
• Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake)
• Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms - Knowledge of emojis is a skill we love
• Inherent capacity to build a strong rapport and relationship with people - patience is the key to success
• Knowledge about mental or sexual healthcare or any healthcare is an added advantage - rest assured, we will train you
• Prior experience in a similar role will be preferred - but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile
• Bonus: a passion for healthcare and wellness

Responsibilities:

• You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively - our care team believes in quick responses, and clearing queries and tasks in real-time
• You will be required to call leads and existing users for feedback and a hands-on experience
• Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space
• Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and key stakeholders
• Ability to spot patterns in user behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience
• Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels
• Consistently delivering great end-to-end customer experience across stages, channels, and touch points in the customer journey

 

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