Rocket Software Work from Home Jobs; Hiring Associate Technical Support Engineer – Apply Now

Remote Associate Technical Support Engineer Job Openings 2025!!!

Rocket Software announced job vacancy for the post of Associate Technical Support Engineer. The place of posting will be at Pune, Bengaluru, Remote (India) & Chennai. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Rocket Software
Required Qualifications	Graduate
Skills	TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity / performance issues
Category	Support
Work Type	Onsite / Remote

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction.

Θ Positions: Associate Technical Support Engineer

Θ Job Location: Pune, Bengaluru, Remote (India) & Chennai

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R2024-5280

Required Skills & Qualifications:

• 2+ years of technical engineering support
• Preferred technical computer knowledge
• Bachelor of Science Degree preferred
• Available for some after hours, weekend and/or holiday work
• Provide technical support on Rocket's CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO)
• Test software hotfixes/updates for customers
• Work closely with Rocket Product Development in identifying defects
• Work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers
• Experience with CORBA and similar client/server integration architectures
• Experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe)
• Experience with cloud, container, and virtual environments (AWS, Azure, Docker)
• Familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps)
• Proficiency in programming languages C++, Java, COBOL
• Experience with security concepts (SSL/TLS)
• Ability to provide on-call outside business hours

Roles & Responsibilities

• Able to assess customer needs and set expectations
• Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
• Responsible for handling a high volume of administrative cases
• Verify accuracy of business impact statement as provided by the customer
• Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem
• Able to troubleshoot common problems
• Use testing tools for troubleshooting
• Research moderate cases using knowledge bases, documentation etc.
• Gather information to develop reproducible cases
• Prepare, recommend and implement solutions
• Mastery of creating case tracking details for use by team members for similar/future problem resolution
• Accountable for team and individual results
• Participate in internal projects and other work as directed
• Self-directed learning to expand expertise of Rocket Software products
• Contributes to training content, as necessary
• Act as the go-to Technical Support Engineer for Technical Support Technicians
• Assist other Support Engineers at different levels
• Write collateral at an appropriate level
• Contributes to training

 

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