ShipBob Work from Home Jobs; Hiring Support Analyst – Apply Now

Remote Support Analyst Job Openings 2025!!!

ShipBob announced job vacancy for the post of Support Analyst. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	ShipBob
Required Qualifications	Graduate
Skills	Problem solver & Communications
Category	Support
Work Type	Remote

Grow with an Ownership Mindset: Their champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. They all set high standards and understand the importance of transparency at all levels. They’ve created an environment where trust, open communication, and mutual respect motivate their teams to reach new heights.

Experience a High-Performance Culture and Clear Purpose: Their commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to their mission with a clear understanding of their direct impact and accountability. They measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Θ Positions: Support Analyst

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4545833005

Required Skills & Qualifications:

• Work with fulfillment center leadership to ensure daily goals are achieved by monitoring progress and alerting teams of needed actions or changes.
• Collaborate with our merchant care and success teams to ensure all operational questions or concerns are addressed and we resolve any client questions in a timely manner. 
• Break down metrics to identify trends within the fulfillment centers.
• Run end of day calls to discuss necessary changes in operational processes.
• Create new dashboards and tools to monitor important operational metrics.
• Research current processes to identify opportunities for efficiency gains.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 1-2 years' experience with e-commerce fulfillment is a plus.
• Detail oriented problem solver with a focus on results. 
• Solid ability to work with different stakeholders to move projects forward.
• Hard working with a focus on learning and passionate about helping small businesses compete online.
• Complex problem solver with demonstrated abilities to find out of box solutions.
• Initiative to push actions where needed.
• Ability to work in difficult situations and keep calm.

Perks & Benefits:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance

 

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