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Support II – Finance Job Openings in Gurgaon 2025!!!

American Express announced job vacancy for the post of Support II - Finance. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Accounting, Operations Management, Risk and Compliance domain
Category	Finance
Work Type	Hybrid

The aim of the Settlement Solutions Team is to provide an exceptional service experience to our GNS and ATM Business Partners and to be a Centre of Excellence for settlement solutions related to these internal or external partners. Analyst, Network Settlement Solutions, whose role is to support key Network Settlement processes including performing critical activities related to ATM Network Exception Process whereby the person will be responsible for processing the adjustments within stringent timelines to ensure that the credits for non-dispensed ATM transactions reaches Cardmember on time. The role extensively contributes to ensuring that AXP brand is held in high regards by providing distinct customer experience through seamless processing of ATM Exceptions to Issuers which directly affects Cardmembers. Required to collaborate with the ATM Settlement Operations team based in UK to ensure a seamless One Team – Two location strategy.  

Θ Positions: Support II - Finance

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25008225

Roles and Responsibilities:

• Drive Transformation and Process Improvements within the process consistently identifying opportunities to improve and drive forward initiatives related to servicing quality, TAT and ATM business
• In-depth knowledge on the processes related to ATM
• Follow up with key linkages to deliver on operational expertise, outstanding inputs, Customer Query Management
• Must be able to meet deadlines to provide quality customer service and ensure business targets are met with the minimum possible exposure
• Maintain 100% control & compliance matrix for the ATM Settlements Business
• High levels of Confidence to independently translate matrix relationships
• Support SOX Testing requirements and Audit requests
• Support BCP Planning and Testing, participate in any other BCP exercise as per NAS critical BCP plan.
• Demonstrated ability to make decisions, work well under pressure, meet deadlines, and adapt easily to frequent change.
• The person should independently be able to handle queries from teams like Controllership, GFO and Audit Groups.
• Strong Communication Skills, to interact seamlessly with internal and external Customers.
• Ability to work within a team environment and with diverse team members.

Required Skills & Qualifications:

• Full time B. Com / Or Specialization in Commerce stream
• Advanced analytical skills, well organized, able to understand and communicate complex requirements and develop control recommendations.
• Working knowledge of ATM products, Operations, Services, and platform like Sales Force, MicroStrategy, NDM, GDM would be an added advantage.
• Get up to speed quickly and gain a good understanding of NSO Business and broad knowledge of ATM Operations.
• Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities.
• Proficient communicator with constructive written and verbal communication with a high level of customer focus.
• Good Teamwork ethic and Drive Results though Collaboration 
• Accuracy levels at a high standard
• Computer literate (MS Word, Excel)
• Ability to recognize opportunities for process improvements and proactively drive change forward.
• Flexible and engaging team member with the ability to adapt to a constantly changing environment.
• Should have tenured 12 months or more in current role position. 

Academic Background:

• Graduates with 0-3 years of relevant work experience in Accounting, Operations Management, Risk and Compliance domain are welcome to apply for the role.

Functional Skills/Capabilities:

• Finance
• Operations
• Accounting 
• Analytics
• Communication 
• Problem Solving 

Knowledge of Platforms:

• Salesforce
• GDM/NDM
• Power BI/Power Query
• Share point
• LUMI

 

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