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Allianz Recruitment Drive; Hiring Customer Service Assistance – Apply Now


Customer Service Assistance Job Openings in Gurgaon 2025!!!

Allianz announced job vacancy for the post of Customer Service Assistance. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company

Allianz

Required Qualifications

Graduate

Skills

Communication & solving customer problems

Category

Customer Services & Claims

Work Type

Onsite

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics.  Required to attain performance objectives on a monthly basis.

Θ Positions: Customer Service Assistance

Θ Job Location: Gurgaon

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 74704

Roles and Responsibilities:

  • Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates;
  • Complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
  • Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
  • Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
  • Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Required Skills & Qualifications:

  • A minimum of 6-12 months experience in a customer service-related function.
  • Ability to pay close attention to detail and multi-task.
  • Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
  • Demonstrated ability to use initiative and independent judgment in solving customer problems.

 

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