Diebold Nixdorf Recruitment Drive; Hiring Associate Service Desk Representative – Apply Now

Associate Service Desk Representative Job Openings in Hyderabad 2025!!!

Diebold Nixdorf announced job vacancy for the post of Associate Service Desk Representative. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Diebold Nixdorf
Required Qualifications	Graduate
Skills	Service Desk Support
Category	Service Operations
Work Type	Onsite

Expect more. Connect more. Be more at Diebold Nixdorf.  Their teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join them in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Θ Positions: Associate Service Desk Representative

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 15551

Roles and Responsibilities:

• Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
• Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
• Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
• Uses remote tools to troubleshoot, analyze and resolve technical issues.
• When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
• Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
• Informs manager or dedicated IRM team in case of customer escalations.
• Documents all activity and updates the appropriate knowledge management, reporting and other systems.
• Ensures high levels of customer satisfaction at all times.

Required Skills & Qualifications:

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
• Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

 

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