Entrust Work from Home Jobs; Hiring Technical Support – Apply Now

Remote Technical Support Specialist - Digital Card Solutions (DCS) Job Openings 2025!!!

Entrust announced job vacancy for the post of Technical Support Specialist - Digital Card Solutions (DCS). The place of posting will be at Remote (WFH). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Entrust
Required Qualifications	Graduate
Skills	Troubleshooting
Category	Support
Work Type	Remote

They are looking for a Technical Support Specialist to join their global Digital Card Solutions (DCS) support team. As a technical support specialist you will handle technical investigations, customer incidents, and platform alerts once trained in a secure and fast-paced environment. This role requires coordination across multiple teams and time zones, with a focus on platform stability, customer satisfaction, and continuous improvement.

Θ Positions: Technical Support Specialist - Digital Card Solutions (DCS)

Θ Job Location: Remote (WFH)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R003559

Roles and Responsibilities:

• Manage and resolve technical support tickets using Freshdesk, ensuring accurate triage, investigation, escalation, and communication both internally and externally to customers.
• Use Sumo Logic and internal tools to analyze logs and monitor platform behavior to detect and address issues.
• Write and execute SQL queries to extract and analyze data during investigations.
• Collaborate with internal teams to troubleshoot and resolve complex technical issues.
• Monitor infrastructure alerts and contribute to incident handling, including participation in the on-call rotation.
• Document issues and resolutions to contribute to the internal knowledge base and support efficiency.
• Communicate clearly and professionally with customers, particularly during incidents or service degradations.
• Follow internal processes for incident response, change management, and post-incident reviews.

Key Tools and Technologies:

• Freshdesk (ticket management)
• Sumo Logic and internal tools (log analysis and monitoring)
• SQL (data analysis and investigation)
• Postman (API testing and validation)
• Confluence & SharePoint (documentation)
• Microsoft Teams & Outlook (internal and customer communication)

What they’re Looking For:

• Strong problem-solving and analytical skills.
• Investigating technical issues using logs, APIs, and SQL data.
• Excellent communication skills in English, both written and spoken.
• Ability to stay organized while prioritizing tasks, working autonomously as need dictate.
• Eagerness to learn and adapt in a fast-moving, technical environment.
• Ability to work effectively across time zones in a distributed team setup.
• Once trained and experienced, joining an on-call support schedule which covers evening and weekends on a rotary basis. Willing to work a varied schedule while training to collaborate and typically in British or Central European Time.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Nice to Have:

• Previous experience within a customer support or technical support environment.
• Interest in digital payments, fintech, or secure systems.
• Understanding platform monitoring, alerts, and incident handling.
• Familiarity with certificates and key management processes, as well as data encryption and decryption.

 

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