NatWest Recruitment Drive; Hiring Analyst – Apply Now

Customer Service & Operations Analyst Job Openings in Bangalore 2025!!!

NatWest announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	NatWest
Required Qualifications	Graduate
Skills	Customer service abilities
Category	Customer Support
Work Type	Onsite

In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank. They are offering this role at an senior analyst level.

Θ Positions: Customer Service & Operations Analyst

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-00258171

Roles and Responsibilities:

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

• Authorising and investigating all transactions to defined KPIs
• Providing specialist support by monitoring and sharing MI
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be enhanced to improve the customer experience

Required Skills & Qualifications:

• Graduate
• In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge.
• You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

 

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