ACA Group Recruitment Drive; Hiring IT Support Associate – Apply Now

IT Support Associate Job Openings in Pune 2025!!!

ACA Group announced job vacancy for the post of IT Support Associate. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	ACA Group
Required Qualifications	Graduate
Skills	Knowledge of Windows 10 and other Windows Operating Systems
Category	Support
Work Type	Onsite

The individual in the role of IT Support Associate will be responsible for providing an excellent level of customer service and care through raised IT support requests (not limited to but including – Tier 1 requests, hardware, software, peripheral equipment and network problems), assisting with administrative tasks and to review the open ticket queue to then shadow/collaborate with team members on their requests to help further and improve ACA support request knowledge. High awareness of customer care is vital within this role and the ability to follow documentation / checklists.

Θ Positions: IT Support Associate

Θ Job Location: Pune

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 1295288800

Roles and Responsibilities:

• Adhere to SLA commitments for requests raised through ACA IT support channels
• Assisting with onboarding ACA new hires (IT equipment & IT inductions)
• Ticket administration and accuracy when categorizing requests
• Daily ticket updates to the ticket requester(s) and IT team through our ticketing system
• Review the unassigned ticket queue to proactively take on / shadow requests
• Provide first line support to ACA staff globally
• Administration – Office 365, Active Directory and NinjaRMM
• Perform installations, repairs, and preventative maintenance on user computers
• All reasonable duties requested by Management

Required Skills & Qualifications:

• One (1) year of experience in Tier 1 technical support
• Experience with O365 Suite – Excel, Teams, Word, Outlook, OneDrive, etc
• Knowledge of and experience with Windows 10 and other Windows Operating Systems

Preferred Education and Experience:

• Technical Certifications (MCSE, A+, MCP, Network+, etc.) preferred
• Familiar with O365 administration

Required Skills and Attributes:

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needAbility to work well in a fast-paced environment.
• Ability to work independently, multi-task and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills 9. Understands IT team’s goals, and how they impact the company. Understands impact of their work on IT team and goals.

 

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