PhonePe Recruitment Drive; Hiring Operation Analyst – Apply Now

Operation Analyst RMS Job Openings in Bangalore 2025!!!

PhonePe announced job vacancy for the post of Operation Analyst RMS. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	PhonePe
Required Qualifications	Graduate (10+2+3)
Skills	Merchant Helpdesk / Customer Experience
Category	Operational support
Work Type	Onsite

The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.

Θ Positions: Operation Analyst RMS

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 5773166003

Roles and Responsibilities:

• Primarily handling merchant escalated cases daily.
• Working with the internal stakeholder to extract the resolution.
• Identify opportunities for process improvement, considering the merchant and partner experiences
• Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
• If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
• Flexible to take up extra initiative or additional work as per the organizational requirement

Educational Qualification & Experience:

• Education – Graduate in any stream (10+2+3)
• Skills – Best written and communication skills & MS Office knowledge
• Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
• Experience – 2 to 4 years

Benefits:

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

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