Razorpay Recruitment Drive; Hiring Analyst – Apply Now

Analyst - CS Ops Job Openings in Bangalore 2025!!!

Razorpay announced job vacancy for the post of Analyst - CS Ops. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Razorpay
Required Qualifications	Graduate
Skills	Monitoring Transactions and Ensuring Compliance with relevant regulations
Category	Operations
Work Type	Onsite

They are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, they've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Θ Positions: Analyst - CS Ops

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4576136005

Roles and Responsibilities:

As a Analyst, they are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay.

• Resolve Merchant tickets and calling the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets - Follow communication procedures and guidelines
•  Handling Irate Customers: Effectively manages irate customers over calls by empathizing, pacifying concerns and communicate with clarity
• Identify issue breakages by assessing the ticket volumes/trends and RCA the tickets/issues to analyse the scope of improvements( System/Process/Agent)
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.

Required Skills & Qualifications:

• Minimum qualification - Bachelor's Degree
• Minimum of 6-18 months years of experience, preferably in the fintech or banking domain.
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Excellent communication skills, both written and verbal and stakeholder management
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best

 

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