ServiceNow Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Hyderabad 2025!!!

ServiceNow announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	ServiceNow
Required Qualifications	Graduate
Skills	Troubleshooting web application & Java Script Code
Category	Support
Work Type	Onsite

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Θ Positions: Technical Support Engineer

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 744000066141752

Required Skills & Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Qualification & Experience:

• Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

In order to be successful in this role, we need someone who has:

• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept.
• Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
• Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
• Experience troubleshooting web application
• Experience in troubleshooting Java Script Code.
• Excellent communication skills (verbal and written)

Advantageous skills:

• Familiarity with Eclipse IDE would be good.
• Previous experience in ITSM Implementation
• Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
• Experience providing SaaS support is desirable.

 

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