Syniverse Recruitment Drive; Hiring NOC Analyst – Apply Now

Network Operations Center Analyst Job Openings in Bangalore 2025!!!

Syniverse announced job vacancy for the post of Network Operations Center Analyst. The place of posting will be at Bangalore (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Syniverse
Required Qualifications	Graduate
Skills	Application Monitoring and Resolution
Category	Networking
Work Type	Hybrid

The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

Θ Positions: Network Operations Center (NOC) Analyst

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R0007043

Roles and Responsibilities:

• Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
• Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools (e.g.: Netcool, Nagios, Custom Dashboards) and Ticketing Systems (e.g.; Remedy)
• Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs.
• Demonstrate and apply thorough hands-on experience of Linux System Administration skills with a focus on Application Monitoring, initial troubleshooting and Resolution of the of the incidents with each application.
• Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Application support documentation for the Network Operations Center (NOC).
• Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
• Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.

Required Skills & Qualifications:

• 1.5 yrs to 3 years of NOC experience preferred (Application Monitoring and Resolution)
• Preferred RHEL System Administration training or Certification from an accredited Trade School or Academy.

Additional Requirements:

• Use of the English language in verbal and written communications is a requirement for this position.
• Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
• Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

 

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