Norstella Recruitment Drive; Hiring IT Support Services Analyst – Apply Now

IT Support Services Analyst Job Openings in Bangalore 2025!!!

Norstella announced job vacancy for the post of IT Support Services Analyst. The place of posting will be at Bangalore (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Norstella
Required Qualifications	Graduate
Skills	Support / service capacity
Category	Support
Work Type	Hybrid

They are looking for a proactive Technology Enthusiast to join them as a Service Desk Analyst for Bangalore. You will provide first-line support, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and Access management. A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity.

Θ Positions: IT Support Services Analyst

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-1347

Roles and Responsibilities:

• Provide service desk support (Voice, Chat and email) to clients, accurately defining and resolving issues based on deep product knowledge.
• You will be instrumental in helping users resolve issues with hardware, software, connectivity, and product specific incidents or work requests.
• You will provide real time ticket entry and effective communications between customers and subject matter experts.  You will provision hardware and software, maintaining audit controls and compliance tracking.
• Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
• Install/uninstall, troubleshoot, data recovery, access and maintain applications,
• Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.

Required Skills & Qualifications:

• Associate degree or bachelor’s degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
• Minimum 2 years’ experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
• Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
• Experience in IT Service Management process and tools or experience.
• Flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident & customer focused; good problem-solving skills with the ability to follow written and verbal instructions.
• Proven troubleshooting skills within a support environment including a strong commitment towards incident resolution, and solid understanding of foundational IT technical issues and relationships.
• Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles related to the Service Desk and the IT Service Management team
• Basic understanding in computer operating systems, security and office automation software, including Microsoft Windows 10, Windows 11, Active Directory, VPN, Exchange, Salesforce, Teams, Outlook, Word, Excel, PowerPoint, Lucid Chart, Intune, Remote Management tool and Microsoft Office 365.

Hours of Work:

• 40 h/week - 24*7
• Hybrid-Work location Bangalore-CoWorks space, on Residency Road, Bangalore. The address is COWRKS  135/1, Purva Premiere, Residency Road, Ward No: 76, Bangalore, KARNATAKA - 560025, India.

Benefits:

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk

 

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