Sutherland Recruitment Drive; Hiring Associate – Apply Now

Associate - Customer Service Consultant Job Openings in Hyderabad 2025!!!

Sutherland announced job vacancy for the post of Associate - Customer Service Consultant. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Sutherland
Required Qualifications	High School Diploma / Graduate
Skills	Communication, MS Office Applications, etc..,
Category	Customer Service
Work Type	Onsite

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, they have been entrusted with caring for their clients’ customers - a responsibility they believe they should earn every day. They are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, they added to their core through steady investment and acquiring key capabilities. Their design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by their designers, they employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

Θ Positions: Associate - Customer Service Consultant

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: REF32907D

Roles and Responsibilities:

• Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Required Skills & Qualifications:

• Qualifications: High school diploma or equivalent and above
• Good verbal and written communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat).
• 0–2 years of experience (freshers welcome!).

Work Location:

• Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
• Shift: Rotational shifts-includes both day and night
• 5 days of work, 2 day-rotational off

Additional Information:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

 

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