Saks Global Careers 2025: Hiring Technical Support Analyst Jobs in Bangalore – Apply Now

Analyst, Technical Support Job Openings in Bangalore 2025 with High Salary Packages!!!

Saks Global has announced the latest Technical Support Analyst Jobs in Bangalore 2025. This is an excellent opportunity for freshers and experienced candidates looking for IT support jobs in MNC companies with high paying salary. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows:

Name of the Company	Saks Global
Required Qualifications	Graduate
Skills	Knowledge of desktop application troubleshooting
Category	Support
Work Type	Onsite

This position is accountable for coordinating all aspects of Workforce Management and BPO Partner administration, including working with the Workforce Management team and BPO agents and leadership to gather information, coordinating prescriptive ticketing, and maintaining updates for ongoing activities. This position helps with troubleshooting system access issues with all CS Applications, Virtual Desktops, MFA Security tokens and closely collaborating with all areas of IT to streamline solutions. This position is also responsible for leading center outages through effective communication while providing excellent internal customer service.

Θ Positions: Analyst, Technical Support

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-104931

Roles and Responsibilities

• Operational Management
• Internal customer service/1st level technical support and troubleshooting via Phone Calls, Email and Chat
• Account/Access/Licensing administration for associates and Service Partners
• Support for contact center omnichannel and voice solutions
• Assist with Incident Management events and communications
• Real-time schedule adjustments for internal staff
• Support for 3rd party applications/working with vendor support teams
• Strategic Planning and Execution
• Data & Time Management

Required Skills & Qualifications

• Minimum 1 year of Customer Service Experience in a US/ UK voice process
• In depth knowledge of desktop application troubleshooting
• Experience working within virtual desktop environments (Island and Azure preferred)
• Excellent dependability, reliability and flexibility
• Proficiency with Microsoft Office 365 and G Suite
• High Sense of Urgency and ability to work efficiently under pressure
• Excellent verbal communication skills
• Outstanding multi-tasking skills
• Should be open to work in night shifts
• Graduate/ Under-Graduate from a recognized university

Preferred Qualifications (Nice to Have)

• BCA or any equivalent degree preferred
• Experience in a Desktop Engineer or similar role

Your Life and Career at Saks Global

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

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