Capgemini Off Campus Drive 2025 | Hiring Contact Support Group (CSG) Trainee – Apply Online

High-Paying Capgemini Jobs in Noida for Freshers 2025 | IT Support and Cloud Service Jobs

Capgemini has announced an exciting job opportunity for the post of Contact Support Group (CSG) – Trainee. The job location will be Noida. Candidates who have completed Graduate / Engineering / Diploma / Post Graduate programs and are looking for high-paying IT support jobs for freshers can apply now.

Capgemini CSG Trainee Recruitment 2025 – Overview

Θ Post Name: Contact Support Group (CSG) – Trainee       

Θ Qualification: Diploma / Graduate

Θ Category: Customer Support / IT Service               

Θ Work Type: Onsite                                      

Θ Job Location: Noida                                       

Θ Salary: ₹3.25 LPA (₹3 LPA + ₹25K one-time incentive)

Θ Closing Date: 15 October 2025                             

Θ Job Type: Full-Time                                   

About Capgemini Contact Support Group (CSG)

The CSG (Contact Support Group) is Capgemini’s Cloud & Infrastructure Services (CIS) division that manages IT infrastructure incidents and service requests through digital and traditional channels such as email, chat, and AI-driven tools. CSG focuses on providing AI-based IT support and cloud infrastructure management for global clients. You’ll play a key role in problem-solving, customer satisfaction, and incident management using modern tools and analytics to improve user experience.

Roles & Responsibilities

• Deliver top-quality technical support and customer service via phone, chat, and email.
• Manage and prioritize support tickets based on urgency and category.
• Track, update, and close tickets while keeping customers informed.
• Use business intelligence tools to analyze customer data and improve support efficiency.
• Provide first contact resolution for customer queries.
• Troubleshoot issues related to internet connectivity, passwords, and account access.
• Utilize Capgemini’s AI bot CHIP for faster and smarter problem resolution.
• Contribute to knowledge management by updating FAQs and troubleshooting guides.
• Handle customer interactions in a professional, courteous, and empathetic manner.
• Be flexible to work in 24x7 rotational shifts across regions and time zones.

Required Skills

• Excellent communication and interpersonal skills.
• Good English speaking and writing ability.
• Basic computer knowledge and troubleshooting skills.
• Strong problem-solving and multitasking ability.
• Willingness to work in night shifts and relocate if required.

Eligibility Criteria

• Candidates must have completed a 3-year Diploma or Graduation in 2025.
• Both Freshers and Experienced candidates can apply.

Selection Process

• Shortlisted candidates will receive an invite for an online assessment and virtual interview.
• The selection process will be conducted entirely online.
• Candidates must arrange their own internet and system setup for the test.

How to Apply

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Disclaimer: The job details provided here are for informational purposes only and are collected from official sources of Capgemini. We do not charge any fees for sharing job updates. Applicants are advised to apply through the official Capgemini career portal only and avoid third-party payments. Recruitment will strictly follow Capgemini’s HR policies and guidelines.