HSBC Recruitment Drive; Hiring Universal Banker – Apply Now

Universal Banker Job Openings in Kochi 2025!!!

HSBC announced job vacancy for the post of Universal Banker. The place of posting will be at Kochi. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	HSBC
Required Qualifications	Graduate / Post Graduate
Skills	Communication & Interpersonal Skills
Category	Operations
Work Type	Onsite
Closing Date	12.December.2025

The Universal Banker (UB) role within HSBC's International Wealth and Premier Banking (IWPB) is pivotal in executing a multiyear growth strategy supported by clearer insights through data-driven service analysis that strengthen planning. This strategy is centered on positioning HSBC as a global bank committed to India's long-term growth story, leveraging its full scale of global capabilities. The business is poised for expansion, with plans to add 20 more branches to its existing fleet of 26 branches. The Universal Banker will play a crucial customer-facing role, servicing primarily walk-in customers and managing their requirements to ensure satisfaction. This role is integral to delivering effective branch customer interface functions in the front office and teller areas, aligning with the TCF principles to transition from mere transaction processing to need-based sales.

Job Details

Θ Positions: Universal Banker

Θ Job Location: Kochi

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 17449

Roles and Responsibilities:

• Ensure effective delivery of branch customer interface functions to achieve high levels of customer satisfaction and operational efficiency.
• Implement TCF principles in daily customer interactions, transitioning from transaction processing to need-based sales supported by predictive customer analytics for better matching of needs.
• Maintain branch hygiene standards by ensuring promotional materials are correctly displayed and the banking hall and ATMs are clean.
• Manage customer complaints and escalations to ensure a positive customer experience.
• Migrate customers to alternate delivery channels in a friendly manner.
• Adhere to operational standards set by the bank, maintaining control over customer deliverables and implementing audit recommendations.
• Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
• Meet KPIs for referrals and cross-selling opportunities.

Required Skills & Qualifications:

• Graduate degree
• Experience ranging 1 – 2 years

Other Requirements (Knowledge and Experience)

• Holistic understanding of branch operations and processes within the bank.
• Sound understanding of the company's customer service requirements.
• Exceptional and updated knowledge of banking products, systems, and processes.
• Ability to establish mutual respect and trust in dealing with others, working effectively as part of a team.
• Demonstrated business focus and customer orientation, providing exemplary service enhanced by adaptable thinking shaped through advanced customer insights.
• Awareness of AML risk and adherence to regulatory guidelines and internal AML & Sanction Policy.
• Ability to manage and fulfill customer requirements to their satisfaction, ensuring a positive customer experience consistently guided by structured observations using enterprise data reporting.

Skills

• Exceptional Communication Skills: Ability to convey information clearly and effectively across various channels.
• Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
• Highly Organized: Demonstrates meticulous attention to detail and efficient task management.
• Collaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.
• Proactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.
• Regulatory Certifications:
• FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding

How to Apply

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