Guidehouse Recruitment Drive 2025 – Apply Online for Service Desk Engineer

Service Desk Engineer Job Openings in Chennai & Trivandrum | IT Support Jobs 2025

Guidehouse has announced a latest job opportunity for the role of Service Desk Engineer in Chennai and Trivandrum. Candidates who have completed their Graduate / Engineering / Post Graduate degrees and are looking for a career in IT support or technical helpdesk can apply online. This recruitment is open to both freshers and experienced professionals passionate about providing global technical support.

Company Details

Name of the Company	Guidehouse
Required Qualifications	Graduate
Skills	Should have quick learning and monitoring skills
Category	Support / IT Helpdesk
Work Type	Onsite

Guidehouse is a global AI-driven consulting and technology firm delivering strategic advisory, digital transformation, and managed services across industries like healthcare, financial services, energy, infrastructure, and national security. With over 18,000 professionals worldwide, Guidehouse empowers clients to overcome complexity, enhance operational efficiency, and create sustainable business growth.

Job Overview

Θ Positions: Service Desk Engineer

Θ Job Location: Chennai & Trivandrum

Θ Salary: As per company norms

Θ Job Type: Full Time

Θ Requisition ID: 32702

Roles and Responsibilities

• Act as a Service Desk / Helpdesk / Desktop Support Engineer providing technical assistance to global users.
• Troubleshoot, diagnose, and resolve technical issues related to operating systems, MS Office applications, email, Internet connections, and hardware/peripherals.
• Perform remote troubleshooting and escalation of complex technical problems to next-level IT support.
• Follow standard IT support procedures, ticketing systems, and documentation protocols.
• Work in night shifts to support international clients (especially in the USA and other global regions).
• Contribute to process improvement and ensure high-quality customer experience.

Required Skills & Qualifications

• Strong communication skills in English (verbal and written).
• Ability to troubleshoot software and hardware-related issues effectively.
• Working knowledge of ticketing tools and ITIL framework.
• Familiarity with Information Security principles (ISO 27001) and documentation standards.
• Quick learning ability and strong analytical mindset.
• Innovative problem-solving and cost-benefit analysis capabilities.

Preferred Qualifications (Nice to Have)

• Engineering or Science graduates preferred.
• Willingness to work exclusively in night shifts as part of a global IT support team.

How to Apply

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