Cision Work from Home Jobs; Hiring Customer Support Specialist – Apply Now

Remote Customer Support Specialist Job Openings in India 2026!!!

Cision announced job vacancy for the post of Customer Support Specialist. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Cision
Required Qualifications	Graduate
Skills	Excellent English language skills, written and verbal
Category	R&D
Work Type	Remote

As a Customer Support Specialist, reporting to Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and their fantastic R&D team.

Job Details

Θ Positions: Customer Support Specialist

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4746723101

Roles and Responsibilities:

• Reply to customer inquiries via supported communication channels
• Identify, replicate, and report validated product issues to the R&D team
• Identify and log feature requests
• Follow-up on customer inquiries upon issue resolution/feedback from R&D
• Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
• Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
• Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
• Escalate support cases based on severity levels and associated business risk assessments
• Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
• Update internal knowledge base with new relevant insights to enhance knowledge sharing across all support team members
• Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments Minimum Required

Required Skills & Qualifications:

• Excellent English language skills, written and verbal.
• Highly customer focused; shows a real passion for the customer experience and customer support industry.
• Driven, self-starter, enthusiastic and with an “ownership” mentality.
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment.
• Able to prioritize workload in line with customer demand.
• Proven experience in a customer-interacting role.
• Ability to collaborate with internal and external partners whilst coordinating key customer deliverables, ensuring world class customer experience.
• Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally and written.
• Enthusiast; strong work ethic with a positive mindset, and can-do attitude.
• Influencing and negotiation skills.
• Team player that appreciates working together for a common goal.
• Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required.

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.