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Mission Work from Home Jobs; Hiring AWS Service Desk Engineer – Apply Now


Remote AWS Service Desk Engineer Job Openings 2025!!!

Mission announced a job opening for the post of AWS Service Desk Engineer. The posting location will be Remote (Work From Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description, and roles & responsibilities are provided below.

Name of the Company

Mission Cloud

Required Qualifications

Graduate

Skills

Excellent problem-solving abilities and customer service orientation

Category

Managed Services / Cloud Operations

Work Type

Remote (Work From Home)

As an AWS Service Desk Engineer, you will join a global 24x7x365 Cloud Operations Team, providing high-quality AWS cloud infrastructure support and incident resolution. You will ensure service availability and customer satisfaction through proactive monitoring and timely troubleshooting. This role offers the flexibility of a remote cloud support job in India, allowing professionals to work from home while building expertise in AWS operations and support systems.

Θ Positions: AWS Service Desk Engineer

Θ Job Location: Remote (Work From Home)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities

  • Incident Management
    • Manage and prioritize service desk tickets efficiently.
    • Respond to alerts, incidents, and customer issues with accuracy and speed.
    • Provide first-call resolution whenever possible and escalate complex issues as needed.
  • Customer Success
    • Deliver excellent customer support while meeting Service Level Agreements (SLAs).
    • Maintain clear and empathetic communication with clients.
    • Ensure all customer data and systems are handled securely and confidentially.
  • Technical Operations
    • Administer monitoring tools like New Relic, CrowdStrike, and BigPanda.
    • Perform key operational tasks including access control, system restarts, and resource scaling.
    • Provision new AWS cloud infrastructure and manage configuration changes.
    • Maintain backups, patching schedules, and performance optimization.
  • Continuous Improvement
    • Stay up-to-date with the latest AWS cloud technologies and best practices.
    • Create and update internal documentation, SOPs, and automation scripts.
    • Participate in post-incident reviews to enhance team knowledge and service quality.

Required Skills & Qualifications

  • Hands-on experience managing AWS services such as EC2, RDS, VPC, and CloudWatch.
  • Strong understanding of Linux and Windows administration.
  • Excellent analytical, troubleshooting, and communication skills.
  • Willingness to work flexible hours, including weekends or holidays.
  • AWS Associate Certification (must obtain within 90 days of joining).
  • Excellent verbal and written English skills.

How to Apply:

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DISCLAIMER: The information on this page is for informational purposes only for Students, Freshers, and Experienced professionals. All recruitment information is directly sourced from official websites or verified company portals. Latest MNC Jobs does not guarantee placement or collect any fees from applicants. All hiring procedures are conducted by the company in compliance with its official HR policies. Avoid making payments to any unauthorized sources.

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