ReliaQuest Recruitment Drive 2025 | Hiring Associate Technical Support Analyst – Apply Now

Associate Technical Support Analyst Jobs in Pune | ReliaQuest Careers 2025

ReliaQuest has announced new job openings for the position of Associate Technical Support Analyst at its Pune office. This is a fantastic opportunity for graduates, engineers, and postgraduates who are passionate about cybersecurity, digital risk protection, and technical client support. Whether you’re a fresher or have prior experience, this role offers a chance to grow your career in cyber threat intelligence and technical support operations while working in a world-class cybersecurity environment.

Company Details

Θ Name of the Company: ReliaQuest

Θ Position: Associate Technical Support Analyst

Θ Job Location: Pune

Θ Category: Cybersecurity / Technical Support

Θ Work Type: Onsite (Full Time)

Θ Requisition ID: R14762

Θ Salary: As per company norms

Role Overview

Join ReliaQuest’s innovative cybersecurity team as an Associate Technical Support Analyst, where you’ll help deliver outstanding technical support to end users of the GreyMatter Digital Risk Protection platform. In this role, you’ll troubleshoot technical issues, ensure client satisfaction, and play a key part in safeguarding organizations against digital threats and cyber risks. This position offers hands-on experience with enterprise-grade cybersecurity tools, making it ideal for anyone looking to build a long-term career in IT security and digital risk protection.

Roles and Responsibilities

• Act as the first point of contact for all inbound queries, issues, and service requests related to the GreyMatter platform.
• Deliver best-in-class customer support and ensure high client satisfaction.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with Product, Engineering, and Customer Success teams for timely issue resolution.
• Communicate with clients to gather necessary data for resolving digital content and domain takedown cases.
• Track and report findings relevant to cyber threat mitigation and digital content removal.
• Stay up to date with emerging cyber threats, industry regulations, and digital protection technologies.
• Maintain accurate documentation and follow internal support protocols.

Required Skills & Qualifications

• 1+ year of experience in Technical Support, IT, or Cybersecurity Operations.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Equivalent professional experience in technical support, networking, or cybersecurity is also accepted.
• Strong command of English communication (verbal and written).
• Proficiency in managing client relationships and addressing technical queries.
• Familiarity with internet infrastructure, domain registration, and digital content takedown processes.
• Experience working with ServiceNow, JIRA, or similar platforms preferred.
• Strong organizational and multitasking skills with an eye for detail.
• Positive, adaptable, and team-oriented mindset.

Desirable Experience

• Experience supporting enterprise-level cybersecurity solutions.
• Certifications in Cybersecurity, Threat Intelligence, or Technical Support (e.g., CompTIA Security+, OSINT).
• Experience managing B2B client communications across multiple time zones.
• Understanding of digital brand protection, domain security, and phishing mitigation.
• Strategic thinking and the ability to deliver insights that improve client outcomes.

Impact & Growth Scope

• Contribute to safeguarding client brands from digital impersonation and cyber risks.
• Develop in-depth knowledge of threat intelligence platforms and cybersecurity operations.
• Gain exposure to enterprise support environments and cross-functional collaboration.

How to Apply

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Disclaimer: The information provided on this page is for informational and educational purposes only for students, freshers, and experienced candidates. All details are sourced directly from the official ReliaQuest careers portal. We do not guarantee placements and do not charge any fees for sharing job opportunities. Applicants are advised not to make payments to anyone claiming job offers or interview scheduling.