Zones Recruitment Drive 2025; Hiring Service Desk Analyst – Apply Online

High Salary IT Support Jobs in Bangalore – Service Desk Analyst Openings for Freshers

Zones has announced job vacancies for the position of Service Desk Analyst. This is a full-time onsite IT support role in Bangalore for graduates and postgraduates with fresher or prior experience. Find the complete details about qualifications, responsibilities, and application process below.

Company Details

Name of the Company	Zones
Required Qualifications	Graduate / Post Graduate (IT/Engineering)
Skills	Troubleshooting & Configuring Desktop Hardware and Peripherals
Category	IT Support / Service Desk
Work Type	Onsite (Bangalore)

About the Role

As a Service Desk Analyst at Zones, you will provide technical support and assistance to global clients, ensuring quick resolution and high customer satisfaction. This role requires troubleshooting desktop systems, managing tickets in real time, and resolving user issues through calls, chats, and emails. Strong customer service skills, technical knowledge, and the ability to multitask are key to success.

Job Details

Θ Positions: Service Desk Analyst

Θ Job Location: Bangalore

Θ Salary: INR 300000 – 350000 Annually

Θ Job Type: Full Time

Θ Requisition ID: 16833315

Roles & Responsibilities

• Serve as the first point of contact for technical assistance via phone, chat, or email.
• Handle core IT support for clients worldwide (24x7 environment).
• Troubleshoot and configure desktop hardware, peripherals, and operating systems (Windows).
• Work with chat platforms like Microsoft Teams / Skype to assist users.
• Perform software installation, setup, and troubleshooting.
• Manage tickets in real time and document issue resolutions.
• Escalate unresolved issues to higher-level support teams.
• Follow defined SLAs, SOPs, and knowledge base articles for issue handling.
• Maintain logs of problems, resolutions, and customer feedback.
• Suggest process and knowledge base improvements.
• Work in rotational shifts, ensuring round-the-clock support.

Required Skills & Qualifications

• Education: B.Sc. (IT/Computer), B.Tech/BE, BCA, MCA, M.Tech, or M.Sc. (Computer Science).
• Experience: 0 – 6 months in IT Support (Freshers eligible).
• Technical Skills: Basic networking, operating systems, and hardware setup.
• Soft Skills: Excellent communication, multitasking, and problem-solving abilities.
• Reporting: Directly to Team Lead.

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer: The information provided here is purely for informational and career guidance purposes for students, freshers, and experienced candidates. Recruitment details are sourced directly from the official Zones Careers page. Latest MNC Jobs does not guarantee placements and does not charge any fees for sharing job updates. Candidates are strictly advised to apply only through the official career portal and avoid making payments to third parties.