Cision Work from Home Jobs 2025 | Hiring Technical Support Specialist I – Check Eligibility

Remote Technical Support Specialist I Job Opportunities in India 2025 – Freshers & Experienced Can Apply!

Cision has announced a new opportunity for the position of Technical Support Specialist I. This is a remote work from home job available for candidates across India. Graduates or postgraduates with early professional or customer support experience are eligible to apply. Get complete details below about eligibility, job description, skills required, and application process.

Job Overview

Name of the Company: Cision

Job Role: Technical Support Specialist I

Qualifications: Graduate

Experience: Early Professional

Salary: INR 3.6 – 7 LPA (via Glassdoor — estimated based on similar roles)

Job Location: Work from Home - India (Remote – Full Time)

Job Category: Technical / Customer Support

Requisition ID: 4677504101

Last Date: ASAP

Official Company Website: www.cision.com

About Cision

Cision is a global leader in media intelligence and communications technology, helping organizations connect with audiences through advanced analytics, monitoring, and data-driven tools. As a Technical Support Specialist I, you will play a key role in ensuring seamless user experiences, offering technical assistance, and helping customers make the most of Cision’s products and services — all from the comfort of your home. This is a perfect opportunity for professionals seeking remote technical support jobs in India with a reputable global company.

Job Description – Technical Support Specialist I

In this role, you will provide technical subject matter expertise directly to Cision customers via phone, chat, and case communication using recognized tools and support processes. You’ll troubleshoot technical issues, assist with platform configuration, and guide customers in utilizing purchased features effectively.

Roles and Responsibilities

• Customer Support: Handle queries via phone, chat, and case systems while maintaining service-level objectives.
• Technical Assistance: Troubleshoot software and platform issues; provide accurate solutions efficiently.
• Mentorship: Offer guidance to new team members and assist with onboarding processes.
• Problem Solving: Identify issues quickly and use internal tools or documentation to resolve them.
• Collaboration: Work with Sales, Product, and Customer Experience teams to improve customer satisfaction.
• Communication: Maintain professional and effective communication with clients and internal teams.
• Time Management: Prioritize workloads and meet performance targets with minimal supervision.
• Adaptability: Adjust quickly to new technologies, tools, and customer needs.
• Professional Growth: Learn from feedback and maintain up-to-date knowledge of products and trends.

Required Skills & Qualifications

• Proficiency in customer support tools such as Salesforce, Freshdesk, or Five9.
• Knowledge of Office365, CRM systems, and dashboard creation using Boolean logic.
• Ability to configure and enable features on customer platforms.
• Strong written and verbal communication skills.
• Analytical mindset with a focus on accuracy and client satisfaction.
• Experience with SaaS, public relations, or communications is a plus.

Preferred Education & Technical Knowledge

• Education: Bachelor’s degree in Computer Science, Business, or Information Systems (or equivalent experience).
• Technology: Familiarity with Office365, ChurnZero, Highspot, Salesforce, or similar CRM platforms.
• Additional Skills: Experience with coding languages or Boolean logic preferred.

Why Join Cision?

• Opportunity to work remotely with a global technology company.
• Gain hands-on experience in customer support and SaaS technology.
• Competitive pay and growth potential.
• Collaborative and inclusive work environment.

If you’re looking for a high-paying remote technical support job in India, this is an ideal opportunity to start or grow your career with a leading organization.

How to Apply:

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