Cision Work from Home Jobs | Hiring Customer Support Specialist I – Apply Now

Remote Customer Support Specialist I Job Openings 2025!!!

Cision has announced a vacancy for the position of Customer Support Specialist I. The posting location will be Work from Home – India. Candidates who have completed Graduate / Engineering / Post Graduate degrees with Fresher / Experienced profiles are eligible to apply. Complete details regarding qualifications, job description, and roles & responsibilities are provided below.

Company Overview

Name of the Company	Cision
Required Qualifications	Graduate
Skills	Product Enablement, Customer Focus, etc..,
Category	Technical Support
Work Type	Remote

The Technical Support Consultant role involves working directly with customers to deliver technical subject-matter expertise through phone, chat, and case communication. You will troubleshoot issues, assist with platform configuration, and guide customers on effective usage of purchased features. This role reports to the Manager of Technical Support.

Job Details

Θ Positions: Customer Support Specialist I

Θ Job Location: Work from Home - India

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4704317101

Roles and Responsibilities

• Strong Communication: Guide customers through all support service channels—phone, chat, and case-based troubleshooting
• Mentorship: Provide support and leadership to new team members
• Problem Solving: Identify obstacles and use resources to resolve customer issues
• Time Management: Prioritize tasks effectively with minimal supervision
• Collaboration: Work closely with customers and internal teams (Sales, Support, Product) to resolve technical issues and improve processes
• Adaptability: Adjust quickly to new information, tools, or technical challenges
• Professionalism: Learn from experiences, deliver commitments on time, and maintain service excellence
• KPI Tracking: Performance will be tied to CSAT and related customer-service KPIs

Required Skills & Qualifications

• Experience assisting customers via phone, chat, and case systems to resolve queries
• Ability to manage customer escalations while maintaining service timelines
• Technical aptitude for setting up dashboards or reports using boolean logic
• Ability to enable product features and services based on customer needs
• Collaboration with teams such as Sales, Account Management, CX, and Product/Ops
• Strong customer focus; ability to join customer calls as a technical expert
• Consistency in following workflows and best practices
• Strong product knowledge with ongoing learning as a subject matter expert
• Ability to create and update technical documentation
• Peer mentorship during onboarding and post-onboarding
• Self-motivated team player capable of independent work while meeting service targets
• Experience with CRMs, customer support tools, scheduling apps, data analysis tools, etc.

How to Apply

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