Mott MacDonald Recruitment Drive; Hiring IT Services Analyst – Check Eligibility & Career Details

IT Services Analyst Job Openings in Bangalore 2025!!!

Mott MacDonald announced job vacancy for the post of IT Services Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Job Overview:

Name of the Company: Mott MacDonald

Job Role: IT Services Analyst

Qualifications: Graduate

Experience: Professional

Salary: INR 6.2 – 11.5 LPA (via AmbitionBox — estimated based on similar roles)

Job Location: Bangalore (Onsite – Full Time)

Job Category: Information Technology

Requisition ID: 9212

Last Date: ASAP

Official Website: www.mottmac.com

Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change.

This role will be based in one of their Global IT Operations Centre based in either India or United Kingdom. The Productivity Applications Team play a pivotal role in ensuring that their applications perform to a high level while adhering to Mott MacDonald's policies and procedures.

Roles and Responsibilities:

• Provide support to Productivity Applications team.
• Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
• Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications. 
• Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas 
• Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives.
• Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
• Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
• Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.

Required Skills & Qualifications:

• Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.
• Knowledge of the Microsoft 365 components and how they interact with one another.
• Experience of SharePoint Online and MS Teams Administration.
• Experience in supporting MS Exchange Online
• Excellent verbal and written English communication skills. 
• Exceptional customer service skills.
• Experience in a service desk support role, ideally working to SLAs.

Desirable:

• Knowledge of ITIL Service Management best practices, ITIL V3/V4. 
• Experience of data migration tools such as ShareGate.
• Experience running PowerShell scripts for administration purposes.
• Experience in ServiceNow or similar ITSM Tools
• Experience of OneDrive, Power Apps, Power Automate and Power BI
• Experience of working in a global organization.

Personal Attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

Benefits:

• Agile and safe working environment
• Competitive annual leave and sick leaves
• Group incentive scheme
• Group term life insurance, Workmen’s compensation and Group medical insurance coverage
• Short and Long-term Global employment opportunities
• Global collaboration and knowledge sharing
• Digital Innovation and Transformation

How to Apply:

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.