Saks Global Recruitment Drive 2025 | Hiring Trainee – Workforce Management (WFM) | Bangalore Location

Trainee, WFM Job Openings in Bangalore 2025 – Freshers Apply Online

Saks Global has officially announced its Trainee – Workforce Management (WFM) recruitment drive for 2025. The position is based in Bangalore (Onsite, Full Time). Candidates holding a Graduate / Engineering / Post Graduate degree — both Freshers and Experienced professionals — are eligible to apply. Check detailed information below about the Saks Global career opportunity, eligibility, and application process.

Job Overview

Name of the Company: Saks Global

Job Role: Trainee, Workforce Management (WFM)

Qualifications: Any Graduate

Experience: Freshers

Salary: INR 2 – 5 LPA (via Glassdoor — estimated based on similar roles)

Job Location: Bangalore (Onsite – Full Time)

Job Category: Workforce Support / BPO

Requisition ID: R-104895

Last Date: ASAP

Official Company Website: www.saksglobal.com

About the Role

As a Trainee – WFM (Workforce Management) at Saks Global, you’ll assist in tracking and analyzing contact center performance to ensure that service levels, agent adherence, and productivity goals are consistently met. This entry-level WFM job in Bangalore is an excellent opportunity for fresh graduates who are eager to build a career in Workforce Management, Analytics, or Operations. You’ll receive hands-on training under experienced professionals and gain exposure to real-time business metrics, data analysis, and reporting tools used in modern contact centers.

Roles and Responsibilities

• Support in monitoring real-time performance across multiple channels (voice, chat, and email).
• Learn key WFM metrics such as schedule adherence, occupancy, and service levels.
• Assist in preparing and maintaining trackers, reports, and performance dashboards.
• Shadow senior RTAs to understand real-time decision-making and escalation protocols.
• Maintain agent schedules, attendance logs, and manage exception requests.
• Participate actively in WFM training programs and process improvement sessions.
• Communicate effectively with internal teams and escalate operational issues when required.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred in Business, Engineering, or Analytics).
• Excellent analytical and problem-solving skills with a high attention to detail.
• Proficiency in MS Excel / Google Sheets for basic data handling.
• Strong written and verbal communication abilities.
• Eagerness to learn WFM concepts and reporting tools.
• Willingness to work in rotational shifts, weekends, or across different time zones.

Preferred Qualifications (Nice to Have)

• Basic understanding of contact center operations or WFM metrics (AHT, Service Level, Occupancy).
• Interest in data analytics, business intelligence, or report automation.
• Familiarity with Power BI, Tableau, or other data visualization tools.
• A proactive and team-oriented mindset with a willingness to adapt.

How to Apply

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Disclaimer: The information presented above is intended solely for educational and informational purposes for students, freshers, and experienced professionals. All recruitment details have been obtained directly from the official Saks Global website and verified company sources. Latest MNC Jobs does not guarantee employment and does not charge any fees for job listings. The hiring process will be conducted as per the company’s official HR policies. Candidates are strongly advised not to make any payments for any job opportunities.