GHX Recruitment Drive; Hiring Customer Support Analyst I – Apply Now

Customer Support Analyst I Job Openings in Hyderabad 2025!!!

GHX announced job vacancy for the post of Customer Support Analyst I. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	GHX
Required Qualifications	Any Graduate
Skills	Communications & MS Office Applications
Category	Customer Support
Work Type	Onsite

CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support while expanding familiarity with workflows informed by operational analytics for support teams. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12 enhanced through exposure to structured insights from customer interaction analytics.

Job Details

Θ Positions: Customer Support Analyst I

Θ Job Location: Hyderabad

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 4624257005

Roles and Responsibilities:

• Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal.
• Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal, applying consistent reasoning that benefits from data-supported service workflows.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues enriched through service trend data insights.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level.

Required Skills & Qualifications:

• 6+ Months Experience, with relevant Customer Service Experience

How to Apply

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