Paccar Recruitment Drive; Hiring Warranty Claims Analyst – Apply Now

Warranty Claims Analyst Job Openings in Pune 2025!!!

Paccar announced job vacancy for the post of Warranty Claims Analyst (KW). The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Paccar
Required Qualifications	Graduate
Skills	Strong proficiency in MS Office suite and Data Analysis Tools
Category	Operations
Work Type	Onsite

The Warranty Claims Analyst is responsible for accurately processing truck warranty claims in compliance with company policies and procedures as part of automotive warranty claims analyst jobs. This role involves evaluating claims, identifying and resolving issues, and ensuring timely and effective communication with dealerships to deliver best-in-class customer service. The analyst plays a key role in meeting departmental objectives, reducing warranty costs, and driving process improvements to enhance claim efficiency within a warranty claims analyst role in Pune.

Job Details

Θ Positions: Warranty Claims Analyst (KW)

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 1277215001

Roles and Responsibilities:

• Evaluate complex warranty claims and make claim decisions in accordance with departmental procedures and company policies.
• Respond promptly and professionally to dealer inquiries, communicating division policies and procedural requirements.
• Collaborate with suppliers, engineering, and quality teams to process claims in line with established guidelines.
• Act as a subject matter expert for assigned business unit responsibilities.
• Execute procedures as requested by the Vendor Recovery Specialist.
• Perform accurate invoicing and reconciliation of all supplier recovery-related warranty costs.
• Identify opportunities to reduce warranty costs and improve overall efficiency in automotive aftersales warranty jobs.
• Drive process improvements to enhance claim processing effectiveness.
• Support technical tasks, continuous improvement initiatives, and administrative duties as assigned.

Required Skills & Qualifications:

• Bachelor’s degree required
• 1+ years of experience in the automotive industry, with direct exposure to warranty claims processing, service, or parts analysis
• 1+ year of data entry and customer experience/care/service in Automotive/Industrial domain required
• Domain: Experience in Automotive or Industrial Aftersales Segment
• CRM & Case Management Systems E.g.: Salesforce, MS Office Suite, English proficiency
• Knowledge of handling warranty, returns and credits
• Strong proficiency in MS Office suite and Data Analysis Tools like Tableau
• Knowledge of customer management tools like Salesforce is an added advantage
• Certifications: Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage

Required Competencies & Procedures:

• Decision Making based on policies and procedures
• Ability to effectively engage and communicate in a North American business context and manage multiple stakeholders
• Customer Centric Mindset
• Act with Integrity
• Solution mindset
• Collaborative temperament
• Strong Organizational Skills; ability to meet deadlines and operate under ambiguity
• Ensures tasks are tracked until closure
• High attention to details
• Tracks until closure of tasks relevant to a warranty operations analyst position

How to Apply

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Disclaimer:

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