Tide Recruitment Drive; Hiring KYC Analyst – Apply Now

KYC Analyst Job Openings in Hyderabad 2025!!!

Tide announced job vacancy for the post of KYC Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Tide
Required Qualifications	Any Graduate
Skills	English communication skills
Category	Operations
Work Type	Onsite

As a Customer Support Associate (KYC Analyst), you will be ensuring businesses all across the UK stay safe and remain compliant while supporting their reviews with a structured approach that benefits from advanced data analytics workflow practices. You will play a key part in helping Tide expand by providing round-the-clock support with their security reviews. You’ll be talking to people with empathy and proactive nature along with a passion for solving member problems.

Their mission is to save businesses time and money which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the cKYX Member Interactions team, you will ensure that they keep their members’ accounts up and running and provide them with proper guidance and support on how to navigate through processes they may not be fully aware of, especially when tasks involve customer risk data analysis during reviews.

Job Details

Θ Positions: KYC Analyst

Θ Job Location: Hyderabad

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 7542012003

Job Description:

• Communicating with members (customers) over phone during outbound calls
• Gathering required information over calls, aiding in completing account reviews (Periodic and Event-Driven Reviews)
• Performing basic due diligence and refining the information shared by customers and passing it on to the correct team to complete account reviews, helping maintain data-driven compliance in routine workflows
• Helping customers understand what is required from them and keeping them informed throughout various stages of the account review process (Ongoing KYC Reviews)
• Providing the best possible customer experience over calls, chats and emails by using your detailed process knowledge and soft skills
• Handling escalations from the KYX teams that require a call to the member
• Resolving customer queries or complaints and directing them to the right department.
• Staying up-to-date on the general topics supported by the Member (customer) facing teams to help resolve inquiries
• Liaising with different departments to avoid any disruptions to customer accounts and ensure a smooth account review process
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks
• You are comfortable talking to customers on the phone and walking them through difficult situations
• You have at least 1.5 years of experience working in International customer support on inbound or outbound phone line
• You have very good verbal and written English communication skills (at least C1 level)
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You are always on a lookout for recurring issues and potential solutions to make existing processes more efficient, especially when recognizing patterns supported by business analytics insights.
• You have really strong organisational skills.
• You preferably have experience with a Fin-tech, start-up or a fast-growing tech company.
• Any exposure to KYC or diligence is a huge plus

Benefits:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

How to Apply

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Disclaimer:

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