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Analyst - Back Office Operations Job Openings in Chennai 2025!!!

TransUnion announced job vacancy for the post of Analyst - Back Office Operations. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	TransUnion
Required Qualifications	Any Graduate
Skills	Good knowledge of MS office
Category	Operations
Work Type	Onsite

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process, ensuring smoother query handling supported by data-driven process automation embedded into routine tasks. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports / rank / scores / dispute while maintaining accuracy strengthened through advanced analytics workflows.

Job Details

Θ Positions: Analyst - Back Office Operations

Θ Job Location: Chennai

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 19037831

Roles and Responsibilities:

• Will be working in consumer Dispute & Email operations process incorporating predictive data assessment models wherever applicable.
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SL
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing credit report post analyzing complaints supported by data quality enhancement techniques
• Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
• Willing to work on Weekends (Sat and Sun)
• Willing to work in Permanent Work from Office with ODC concept.
• Willing to make outbound whenever required to understand and address customer / member queries.
• It would be a General or Mid Shift.

Required Skills & Qualifications:

• Minimum Graduate degree in any stream
• Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
• Excellent communication skills (English) both verbal and written
• Proficiency in spoken Hindi, with the ability to read and understand consumer complaints in Hindi will be added advantage but not mandatory.
• Able to work in fast-paced energy, flexible and should be able to handle workload
• Should have handled escalation/complaint desk related to banking or insurance products
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred
• Strong Team player
• Good knowledge of MS – office

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