Johnson Controls Recruitment Drive; Hiring Technical Support – Apply Now

Analyst I – Customer Success Job Openings in Pune 2025!!!

Johnson Controls announced job vacancy for the post of Analyst I – Customer Success. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Johnson Controls
Required Qualifications	Engineering
Skills	Strong analytical and troubleshooting
Category	Technical Support
Work Type	Onsite

The candidate will work with leading-edge technologies & IoT platform in Digital Solution – OpenBlue Global Customer Support team. Primary role is to provide world class technical support to Johnson Controls OpenBlue Enterprise Manager (It is a suite of apps to monitor and improve energy efficiency, asset performance, maintenance, and space performance for occupant comfort and satisfaction) This role will be interacting with end customers, branch teams and third-party partners to provide first-level technical support. The support will include providing resolution based on analysis of HVAC & BAS data generated by IoT platform, where handling predictive analytics solutions enables smoother interpretation of system behaviour. It will also involve extensive collaboration with development & DevOps team to seek faster resolution times while leveraging data-driven insights for continuous improvements.

Job Details

Θ Positions: Analyst I – Customer Success

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: WD30256083

Roles and Responsibilities:

• Understand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data while incorporating enterprise data analytics services within routine assessments.
• Diagnosing and troubleshooting customer issues to ensure effective resolution of problems, maintaining customer satisfaction as a top priority.
• Documenting all support interactions in the ticketing system, ensuring that each case is logged accurately and completely for future reference.
• Collaborating with other technical teams to escalate complex issues and ensure seamless resolution for customers.
• Utilizing analytical skills to identify patterns in customer queries and contributing insights for process improvements using advanced data models where applicable.
• Participating in training sessions and workshops to enhance your technical knowledge and professional development.
• Assisting in the development and refinement of standard operating procedures (SOPs) and knowledge base articles to improve overall service delivery.

Required Skills & Qualifications:

• B.E / B. Tech
• Experience: Overall - 0-2 yrs
• Basic understanding of IoT technologies, Python programming, PowerBI data visualization, Postman for API testing, Thermodynamics principles, and HVAC system operations.
• Strong analytical and troubleshooting skills with a customer-centric approach to service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude and eagerness to learn new technologies and processes.

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