Walmart Recruitment Drive; Hiring Resolution Coordinator – Apply Now

Resolution Coordinator Job Openings in Bangalore 2025!!!

Walmart announced a job vacancy for the post of Resolution Coordinator, Contact Center. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Walmart
Required Qualifications	Graduate
Skills	Excellent written and verbal communication skills
Category	Customer Support
Work Type	Onsite

The Walmart Contact Center specializes in delivering best-in-class service to customers, stores, and associates through phone, chat, and email as part of customer resolution coordinator jobs in Bangalore. They are a metrics driven center focused on achieving results where associates succeed in a high-volume environment that manages over 10 million contacts per year. They Invest in You! At Walmart, they emphasize the growth and development of associates! They are a highly engaged team that takes pride in exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. They are seeking career minded, customer centric professionals experienced in providing best-in-class service within contact center customer support roles.

Job Details

Θ Positions: Resolution Coordinator, Contact Center

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R-2383589

Roles and Responsibilities:

• As a Customer Care Resolution Coordinator, you will manage a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to support inquiries and issue resolution as part of customer care resolution coordinator positions.
• All Customer Care Coordinators must demonstrate the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• To exceed customer needs, associates must be punctual, reliable, strong in problem solving, act with integrity, and remain committed to making a positive impact.

Required Skills & Qualifications:

• Any graduation
• 0 – 12 months of relevant customer service experience
• Excellent written and verbal communication skills
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
• In this role, you may be required to switch between support channels including phone, chat, and Email based on business requirements.
• Review, analyze, and process critical customer queries accurately to deliver customer satisfaction in inbound customer support coordinator roles.
• Adhere to quality, compliance guidelines and SLA’s
• Must be willing to take continuous voice calls
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible to work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

How to Apply

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Disclaimer:

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