icims Recruitment Drive; Hiring Assoc. Technical Support Engineer – Apply Now

Assoc. Technical Support Engineer Job Openings in Hyderabad 2026!!!

icims announced a job vacancy for the post of Assoc. Technical Support Engineer, aligned with associate technical support engineer jobs in a customer-focused environment. The place of posting will be at Hyderabad (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	icims
Required Qualifications	Graduate
Skills	Strong written and verbal communication skills
Category	Customer Support
Work Type	Hybrid

As an Associate Technical Support (ATSE), you will have the amazing opportunity to combine creative problem-solving, providing great customer experience and utilizing technical skills in one role within technical support engineer roles. As a member of their 24x7 Customer Support team, you will provide a service experience second to none as you help their customers tackle their problems head on and crush any technical obstacles in their path. You will be supported by their internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for prime time. If you are looking for an opportunity that allows you to interact with customers and become an expert in world-class technology, this may be the perfect fit for you!

Job Details

Θ Positions: Assoc. Technical Support Engineer

Θ Job Location: Hyderabad (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 6345

Roles and Responsibilities:

• Provide technical and/or consultative support to customers regarding iCIMS platform, integration products, and methodologies as part of customer technical support services
• Conduct root-cause analyses and provide customized solutions to customers aligned with their internal processes by analyzing, prioritizing, troubleshooting, and resolving or facilitating resolutions for primary and ancillary products
• Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude for our customers
• Address, troubleshoot, and resolve customer concerns and issues in a timely manner
• Troubleshoot customer issues using remote desktop software.
• Interact with customers through phone and email to address and resolve concerns and issues
• Dedicate yourself to the success and satisfaction of our customers
• Re-create and solve customer problems within our Applicant Tracking Software (ATS)
• Re-create, document, and manage examples of software bugs
• Responsible for learning iCIMS’ platform and ancillary products quickly and providing accurate information about them to our customers
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies

Required Skills & Qualifications:

• 6+ Months of work experience in a customer service role relevant to technical support engineer Hyderabad opportunities
• Must have good working knowledge of Windows/Mac OS and its components
• Strong customer relations skills
• Strong written and verbal communication skills
• Capacity to control an interaction in a consultative way
• Capable of multi-tasking in a fast-paced work environment
• Strong knowledge of web-browser based technologies
• Ability to be flexible in work schedule; including nights and weekends.
• Preferred: Experience with HRIS, CRM and / or ATS is a plus

How to Apply

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.