American Express Recruitment Drive; Hiring Operations Support – Apply Now

Operations Support Job Openings in Gurgaon 2026!!!

American Express announced job vacancy for the post of Operations Support. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Excellent written and verbal communication skills
Category	GS Control Management Testing
Work Type	Hybrid

The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

Job Details

Θ Positions: Operations Support

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 26002228

Roles and Responsibilities:

• Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
• Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
• Review and enhance policies and procedures for accuracy and clarity in execution
• Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
• Develop solutions with peers, leaders and assigned business partners to close identified gaps
• Regularly review processes and procedures for effective controls
• Identify opportunities for enhancements and challenge the status quo
• Required Skills & Qualifications:
• Bachelor’s degree or equivalent in any stream from renowned University
• Excellent written and verbal communication skills, with proven experience developing and delivering presentations to large and senior audiences.
• Self-motivated and results-driven, with a strong sense of ownership and initiative.
• Demonstrated ability to manage multiple priorities effectively while consistently meeting deadlines.
• Strong collaboration and relationship-building skills, with experience working successfully in highly matrixed environments.
• High level of integrity, with a willingness to learn, adapt, and grow.
• Strong organizational and project management capabilities.
• Energetic, well-organized professional with strong communication and problem-solving skills.
• Exceptional attention to detail, with the ability to multitask and perform effectively in fast-paced, deadline-driven environments.
• Proven ability to plan, prioritize, and adapt time management to shifting priorities and departmental needs.
• Flexible and adaptable, with a positive approach to change in evolving environments.
• Highly engaged team player with a strong commitment to achieving shared goals.

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; or certifications are advantageous
• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
• Experience in at least one of the following:
• Supporting identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Supporting independent control monitoring, including identification of control improvements
• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

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