Egnyte Work from Home Jobs; Hiring Customer Success Support – Apply Now

Remote Customer Success Support Job Openings in India 2026!!!

Egnyte announced job vacancy for the post of Customer Success Support Specialist. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Egnyte
Required Qualifications	Graduate
Skills	Strong verbal and written communication
Category	Customer Success
Work Type	Remote

They are seeking a highly self-motivated and hands-on Customer Service Specialist to join their growing Customer Success Team to play a key role in reducing revenue leakage and improving customer retention by re-engaging customers who have a past due outstanding balance. This role partners closely with Renewals, Collections, Customer Success, and Finance to proactively recover lost ARR/MRR, streamline reinstatement workflows, ensure recovered revenue is accurately reflected in the forecast. The ideal candidate will have a record of success in time management, customer relations and thinking outside the box to find optimal and scalable solutions to issues that may arise.

Job Details

Θ Positions: Customer Success Support Specialist

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Lead proactive multi-touch outreach (email, phone, SMS) to customers behind on payments and align on repayment or reinstatement plans.
• Educate customers on reinstatement options, billing methods, account access timelines, and next steps.
• Execute reinstatements for returning customers and ensure smooth service restoration.
• Answer internal and external customer inquiries promptly, efficiently, and professionally through Zendesk and Salesforce.
• Partner with Collections to ensure seamless handoff, tracking, and follow-through on non-payment accounts.
• Collaborate closely with Billing, Collections, and Sales teams to resolve customer concerns via phone, email, or virtual meetings.
• Work with Customer Success Managers (CSMs) to ensure high-value customers receive personalized and timely follow-up.
• Coordinate with Renewals to align recovery outcomes with renewal forecasting, reporting, and retention strategy.
• Apply critical-thinking and problem-solving skills to identify and resolve billing and payment-related issues quickly.
• Maintain accurate, detailed records of recovery activity across CRM and billing platforms (Salesforce, Gainsight, internal billing tools).
• Leverage CRM systems and customer support platforms to manage cases, track interactions, and ensure consistent documentation.
• Deliver weekly and monthly reports summarizing revenue recovered, trends, root causes, and recommendations.
• Identify recurring drivers of non-payment churns and propose improvements in communication, workflows, or tooling.
• Execute and propose process improvements that automate or accelerate recovery procedures and reduce manual effort.

Required Skills & Qualifications:

• Experience in Customer Success, Renewals, Collections, or Account Management (SaaS/subscription-based strongly preferred)
• Experience with payment processes, billing systems, contracts, and POs
• Familiarity with subscription renewals, churn metrics, retention data, and recovery/reinstatement motions
• Strong verbal and written communication; able to tailor messaging to different audiences
• Proven ability to navigate sensitive payment or delinquency conversations with professionalism and empathy
• Proficiency with Salesforce, CRM dashboards, Gainsight, Zendesk
• Comfortable using Excel, Tableau, or similar analytics tools
• Analytical mindset with the ability to identify trends and translate them into actionable insights
• Experience with Salesforce, reviewing contracts/ orders and purchase orders
• Good understanding of payment processes, billing systems
• High attention to detail, accuracy, and follow-through
• Strong organizational and time management skills; ability to multitask effectively
• Ability to work during US EST hours

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Disclaimer:

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