BETSOL Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Bangalore 2026!!!

BETSOL announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	BETSOL
Required Qualifications	Graduate
Skills	Problem solving and conflict resolution skills
Category	Customer Support
Work Type	Onsite

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. They take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Job Details

Θ Positions: Technical Support Engineer

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 744000106641175

Roles and Responsibilities:

• TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.
• TSEs should have the ability to handle multiple chats simultaneously.
• Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
• Responsible for responding to customers in an efficient and professional manner
• Handles and resolves technical queries; identifies and escalates accordingly
• Meets expectations regarding productivity as defined by the process or manager
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and Guidelines
• May be required to perform other tasks as requested, assigned, or directed
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
• Flexibility to work extended hours with minimal notice during high volumes
• Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Required Skills & Qualifications:

• Years of Experience: 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.
• Freshers can also apply.
• Excellent communication skills in English (both spoken and written)
• Basic to advanced knowledge of computers (software)
• Working knowledge of internet and networking
• Typing speed - minimum 35 wpm with 100% accuracy
• Attention to detail is a must along with accuracy in the chats
• Ability to follow instructions as directed
• Willingness to work in 24 x 7 work environment

Desired Skills:

• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Ability to work with minimum supervision
• Detail and analytical orientation
• Problem solving and conflict resolution skills
• Demonstrated ability to work in a fast paced environment
• Ability to respond to common inquiries or complaints from customers
• Must be well organized and driven to meet deadlines

How to Apply

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.