CGI Recruitment Drive; Hiring Service Desk Technician L1 – Apply Now

Service Desk Technician L1 Job Openings in Bangalore 2026!!!

CGI announced job vacancy for the post of Service Desk Technician L1. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CGI
Required Qualifications	Graduate
Skills	Basic knowledge of Windows OS, retail applications, and POS systems
Category	Infrastructure / Cloud
Work Type	Onsite

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as they work together to bring their Dream to life. That’s why they call themselves CGI Partners rather than employees. They benefit from their collective success and actively shape their company’s strategy and direction.

Job Details

Θ Positions: Service Desk Technician L1

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: J0126-1483

Roles and Responsibilities:

• Technical Support (L1/L1.5)
• Serve as the first point of contact for IT support requests from retail store employees.
• Troubleshoot and resolve issues related to: POS systems Barcode scanners Cash drawers Payment terminals (EDC machines) Printers & label printers Handheld devices (HHT/RDT) Store desktops, laptops, and tablets
• Provide remote assistance via phone, remote tools, chat, or ticketing systems.
• Incident
• Log and document all incidents and service requests in the ITSM tool (ServiceNow).
• Categorize, prioritize, and assign tickets as per SLA guidelines.
• Achieve high first-call resolution (FCR) by following knowledge base guides.
• Escalate unresolved issues to L2/L3 teams with complete troubleshooting notes.
• Retail System Support
• Support store applications including POS software, inventory systems, CRM tools, and workforce management tools.
• Assist in price update failures, inventory sync issues, and store opening/closing process support.
• Monitor real-time POS connectivity and store uptime issues.
• Network & Connectivity Troubleshooting
• Basic troubleshooting for: Store Wi-Fi Router/modem issues Switch and LAN connectivity VPN issues for store systems
• Coordinate with network teams for escalations.
• Hardware Setup & Maintenance
• (Depending on organization policies)
• Assist with installation, replacement, or configuration of POS hardware.
• Perform basic diagnostics for faulty devices and coordinate with vendors for repair/replacement.
• Customer Service & Communication
• Provide clear, friendly, and professional communication with store staff.
• Guide users step-by-step to resolve issues.
• Set expectations for resolution times and keep users updated.
• Documentation & Reporting
• Maintain detailed ticket notes and troubleshooting steps.
• Update knowledge base articles and SOPs for recurring issues.
• Submit daily/weekly operational reports if required.
• Compliance & Store Operations Support
• Follow ITIL best practices for Incident, Request, and Problem Management.
• Ensure adherence to security, data privacy, and retail compliance policies.
• Support critical retail periods (weekends, holidays, sale events).

Required Skills & Qualifications:

• Technical Skills
• Basic knowledge of Windows OS, retail applications, and POS systems.
• Familiarity with hardware peripherals (printers, scanners, payment devices).
• Understanding of network basics (LAN/WAN, IP, DNS, DHCP).
• Experience using ticketing systems (ServiceNow, Remedy, etc.).
• Soft Skills
• Strong communication and customer service skills.
• Ability to work under pressure during peak retail hours.
• Good problem-solving and analytical thinking.
• Team player and quick learner
• Project Requirement
• Work from Office all five days of week
• Work in rotational night shifts and week offs
• Work from Electronic City location in Bangalore
• Skills:
• English
• Service Request Management

How to Apply

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Disclaimer:

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