Concentrix Recruitment Drive; Hiring Analyst – Apply Now

Analyst (Real Time Management) Job Openings in Noida 2026!!!

Concentrix announced job vacancy for the post of Analyst, Real Time Management. The place of posting will be at Noida. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Concentrix
Required Qualifications	Graduate
Skills	RTA , IEX, Genesys, Aceyus, etc..,
Category	Real Time Management
Work Type	Onsite

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. They partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Details

Θ Positions: Analyst, Real Time Management

Θ Job Location: Noida

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R1696715

Roles and Responsibilities:

• Intraday real time monitoring of service levels for all queues at all sites.
• Real time monitoring of agents’ performance from all teams at all sites.
• Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
• Communicate and call out changes to incoming contact patterns to operations and the broader WFM team
• Have a real time communication with the WFM team and operations when call outs or changes need to be done
• Support changes within routing profiles
• Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, and NPT usage
• Review TTs assigned to the WFM team that require real-time assistance to different stakeholders
• Provide assistance to the WFM team as needed and provides daily reports
• Resolve escalated issues and requests from the account management
• Preparing ad-hoc reports & analysis for management reporting
• Drive Special Projects and Initiatives assigned
• Resolve escalated issues and requests from the account management
• Cater to real time ad-hoc requests as per

Required Skills & Qualifications:

• Graduate
• Key Skills & Knowledge: RTA , IEX, Genesys, Aceyus, Avaya/CMS, eWFM & proficient in MS Excel

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