Endava Recruitment Drive; Hiring Service Desk Analyst – Apply Now

Service Desk Analyst Job Openings in Job Openings in Bangalore 2026!!!

Endava announced job vacancy for the post of Service Desk Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Endava
Required Qualifications	Graduate
Skills	Strong problem-solving and analytical abilities
Category	Technical Support
Work Type	Onsite

They are seeking a dedicated and customer-focused Service Desk Analyst to join their team in Bengaluru, India. As a crucial member of their IT support team, you will be the first point of contact for their clients and internal employees, providing expert assistance and ensuring smooth operations across their organization.

Job Details

Θ Positions: Service Desk Analyst

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 744000110676676

Roles and Responsibilities:

• Serve as the primary contact for IT-related issues, inquiries, and service requests via various channels including phone, email, and instant messaging
• Log, classify, and prioritize incidents and requests using ITSM tools and following established procedures - Freshservice (freshworks)
• Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams
• Provide clear, professional guidance to customers on appropriate courses of action and expected timelines
• Collaborate with internal and external departments to deliver high-quality service and maintain user satisfaction
• Monitor and track open tickets to ensure timely resolution and adherence to service level agreements
• Working in Shifts

Required Skills & Qualifications:

• 2+ years of experience in Service Desk
• Advanced English language skills (both written and verbal)
• Strong problem-solving and analytical abilities to diagnose and resolve IT issues efficiently
• Customer-focused mindset with a passion for delivering exceptional service
• Proficiency in using ITSM tools and ticketing systems
• Basic understanding of IT infrastructure, applications, and common troubleshooting techniques
• Ability to work in a fast-paced environment, manage multiple priorities, and meet tight deadlines
• Team player with a collaborative approach to problem-solving
• Detail-oriented with strong organizational skills
• Adaptability to changing technologies and support requirements
• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
• Relevant IT support certifications (e.g., ITIL Foundation, CompTIA A+) are a plus.

How to Apply

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