RingCentral Recruitment Drive; Hiring Technical Support Engineer 1 – Apply Now

Technical Support Engineer 1 Job Openings in Bangalore 2026!!!

RingCentral announced job vacancy for the post of Technical Support Engineer 1. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	RingCentral
Required Qualifications	High School Diploma / Graduate
Skills	Basic Knowledge on VOIP, networking, routers and modems
Category	Technical Support
Work Type	Onsite

RingCentral, Inc is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. They’re currently looking for: Technical Customer Support Representative (Tier 1)

Job Details

Θ Positions: Technical Support Engineer-1

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R077441

Roles and Responsibilities:

• Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software.  Provide technical support to RingCentral’s customers.
• Troubleshoot and repair RingCentral’s solutions.  Understand network architecture required to support RingCentral’s VoIP services.
• Recommend network hardware, software and design elements.
• Answer technical questions, solve technical problems and suggest appropriate workarounds.
• Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offer alernative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
• Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation, must be willing to undergo further training and assessment if the business needs.

Required Skills & Qualifications:

• A high-school diploma is mandatory, a bachelor’s degree will be considered an advantage
• English proficiency level of C1/C2
• Minimum of 2 years of work experience in a technical support and customer service environment in a BPO/KPO or similar industry
• Basic Knowledge on VOIP, networking, routers and modems.
• Strong customer service orientation.
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Must possess effective organizational skills and time management skills.
• Strong communication and collaboration skills.
• Must be amenable to working night schedules

Bonus Qualifications

• Experience in the high-tech industry, preferably in IT, Telco or data centers, VOIP, and networking
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment. is a plus.
• Networking, IT or telecommunications certification is a plus.

How to Apply

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