Cognizant Recruitment Drive; Hiring Process Executive – Apply Now

Process Executive Job Openings in Gurgaon 2026!!!

Cognizant announced job vacancy for the post of PE-CX-Multi Channel Helpdesk. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Cognizant
Required Qualifications	Graduate
Skills	Excellent Communication Skills
Category	Technology & Engineering
Work Type	Onsite

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your skills in MS Excel to enhance customer experiences across various platforms. With rotational shifts you will play a crucial role in supporting our display advertising and email marketing efforts ensuring seamless operations and customer satisfaction.

Job Details

Θ Positions: PE-CX-Multi Channel Helpdesk

Θ Job Location: Gurgaon

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 00066916921

Job Description:

• Assist in managing multi-channel helpdesk operations to ensure efficient customer support across various platforms.
• Utilize MS Excel to analyze data and generate reports that enhance customer service strategies.
• Collaborate with team members to resolve customer inquiries and issues promptly and effectively.
• Support display advertising initiatives by providing technical assistance and troubleshooting.
• Contribute to email marketing campaigns by ensuring technical accuracy and timely delivery.
• Maintain accurate records of customer interactions and feedback to improve service quality.
• Provide insights and recommendations based on data analysis to optimize helpdesk performance.
• Engage with customers to understand their needs and provide tailored solutions.
• Participate in training sessions to stay updated with the latest tools and techniques in customer support.
• Ensure compliance with company policies and procedures in all customer interactions.
• Work in rotational shifts to provide consistent support and maintain service levels.
• Collaborate with cross-functional teams to enhance overall customer experience.
• Strive to exceed customer expectations and contribute to the companys reputation for excellence. Qualifications
• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Possess a basic understanding of display advertising and email marketing techniques.
• Show willingness to learn and adapt to new technologies and processes.
• Exhibit strong communication skills to interact effectively with customers and team members.
• Display problem-solving abilities to address customer issues efficiently.
• Have a keen attention to detail to ensure accuracy in all tasks.
• Be open to working in rotational shifts to support business needs.
• Certifications Required: Microsoft Office Specialist: Excel Certification

How to Apply

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